Citi says 90% of Transformation programs ‘at or nearly at’ target-state

The company said, “Services continuing to see a high win rate for new mandates, including BlackRock’s select middle office services for $4T in U.S. domiciled iShares ETFs. Platform modernization advanced with Real Time Funding expansion in Europe and continued Single Event Processing roll-out on industry-leading platform. Markets saw strong client-driven performance, particularly in FX and Equities, and collaborated with Banking to execute the largest-ever Accelerated Share Repurchase for Salesforce. Banking advised on the three largest M&A deals globally, including Paramount Skydance Corporation’s acquisition of Warner Bros. Discovery. Key leadership changes made in Corporate Banking, Debt Capital Markets, and North America Investment Banking. Wealth integrated the U.S. Retail Bank with U.S. Citi (C)gold for full coverage of the consumer client continuum and opened a new flagship branch in San Francisco. U.S. Consumer Cards integrated with Paze digital wallets to provide another convenient, secure way to pay; deployed agentic AI tools to ~6K customer service advocates; and received 33 “Best Of” accolades including The Points Guy’s Airline Card of the Year for Citi / AAdvantage Executive…90% of our Transformation programs are at or nearly at Citi’s target-state across key areas such as Risk, Controls, Compliance, and Finance. We completed onboarding of our most critical in-scope regulatory reports to a strategic reporting platform, streamlining workflow and enhancing controls. We are seeing the benefits of an AI-ready organization, reengineering our enterprise at scale: AI tool adoption by 80%+ colleagues, driving 42MM interactions since inception – 50% increase since Q4 2025. Markets processes 4,400+ documents via AI, creating capacity of 1,700+ hours/month in oversight areas such as trade confirms, broker invoices, and interest claims investigations. Advanced AI, including Agentic AI, utilized by 10,000+ engineers to and has been used to remap 30+ years of legacy code in 2 days.”