Booking Holdings’ OpenTable launches gen-AI powered ‘Concierge’

OpenTable debuted ‘Concierge,’ a generative AI-powered assistant designed to give diners instant insights into more than 60,000 restaurants on its network. The launch deepens OpenTable’s continued investment in AI to support restaurants and diners. From helping diners figure out how to get to a restaurant, to suggesting what to order and offering a sense of what to expect from the overall experience – including guidance for dietary preferences or restrictions – Concierge works like a helpful, in-the-know friend who’s done all the homework. The assistant is embedded within each restaurant profile, and in the future, will be able to book reservations on behalf of a diner. Concierge helps solve a real need for diners and restaurants alike. With just a few prompts, diners can move from uncertainty to confident decision-making, which for restaurants could mean a better chance of capturing the booking.