Blackbaud showcases AI-powered innovation, workflows at product update briefing

Blackbaud (BLKB) kicked off its bi-annual Product Update Briefings last week, highlighting recent innovation and future roadmap direction for Blackbaud’s suite of solutions. During the Product Update Briefings, Blackbaud showcased its latest innovations featured at bbcon 2025, including the Development Agent which will operate proactively to manage donor portfolios, communicate with supporters, follow through on outreach, and enable organizations to reach prospective donors they couldn’t reach before. “We’re moving beyond systems of record to systems of intelligent action,” said Sudip Datta, Chief Product Officer at Blackbaud. “Our product roadmaps build on the goodness of the past, while investing in the future. The responsible inclusion of artificial intelligence is essential to that strategy, and these product update briefings show how that vision is becoming reality across our portfolio.”