Bear Cave issues short report on Teleperformance

Teleperformance, which trades in Paris, describes itself as “a global leader in digital business services that consistently seeks to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers,” but “in reality, Teleperformance largely operates outsourced call centers in developing countries,” says Edwin Dorsey in a short report published on the The Bear Cave blog. “The company is accused of ‘modern-day slavery,’ has a heavy debt burden, and is facing rapidly growing competition from AI-powered phone agents,” says the The Bear Cave, which “concludes Teleperformance is on a collision course with irrelevance.”