Apivia Courtage to bring AI to contact centers with SoundHound’s platform

SoundHound (SOUN) AI and Apivia Courtage, part of AEMA Group, announced that they are innovating together to bring agentic AI to Apivia Courtage’s contact centers via SoundHound’s Amelia 7 AI agent platform. Apivia Courtage will be deploying Amelia 7 as a key part of the company’s digital transformation strategy. The move builds on a successful relationship between the two companies, which already saw SoundHound’s Amelia platform drive a 20% productivity increase at the insurer’s contact center.