Amdocs (DOX) announced that Optimum (ATUS) signed a multi-year agreement to extend and deepen its managed transformation initiative using Amdocs’ AI offerings. This collaboration enhances Optimum’s ongoing journey with Amdocs by delivering new customer and business outcomes enabled by amAIz Suite-Amdocs’ modular, telco-grade AI platform that unifies data, delivers insights, and powers intelligent agents tailored for the communications industry. Under this agreement, the teams have started working on solutions that include: AI-powered Bill Presenter, designed to offer more intuitive, interactive billing experiences that improve customer understanding and reduce support calls. GenAI Care Agent, supporting customer care representatives with inquiries such as plan changes, promotions, balances, fees, and more.
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