8×8 transforms patient engagement with EHR-compliant colutions

8×8 (EGHT), Inc. announced a partnership with SpinSci Technologies to deliver a patient care solution that integrates 8×8 Contact Center with leading Electronic Health Record EHR systems such as EPIC, Oracle Cerner, AthenaHealth, and Meditech. The partnership enables improved patient engagement, streamlined healthcare workflows, and secure, compliant data management. SpinSci’s Patient Assist Technology provides high touch assistance via any digital channel, giving agents a 360 degrees view of the patient record, helping to drive speed to care. This partnership between SpinSci and 8×8 enables healthcare organizations to: Streamline agent and operational efficiency. Enhance patient experiences by increasing patient intake while decreasing handle times. Deliver personalized care to patients. Reduce regulatory compliance risks with secure, HIPAA-compliant data management. Ensure seamless connectivity across platforms while enabling organizations to purchase jointly integrated solutions directly from 8×8 and channel resell partners. The combined solution delivers first-class communications and integration with EHR systems to unify care journeys. Its seamless integration simplifies access to care and claims processing. It empowers healthcare organizations with conversational AI powered chatbots for personalized self-service including appointment scheduling, two-way SMS reminders to reduce missed appointments, and video supported remote consultations. 8×8 analytics provide a holistic view of all interactions including speech and sentiment analysis to ensure compliance and improve overall performance and patient engagement.