8×8, Synthflow AI enter strategic partnership

Synthflow AI, an enterprise AI agent platform that automates customer conversations, has formed a strategic partnership with 8×8 (EGHT) to bring Synthflow next-generation AI agents to enterprise contact centers. This collaboration integrates Synthflow into the 8×8 Contact Center, automating self-service while enhancing agent support across AI calls, chat, and digital channels. The new technology helps joint customers avoid missing calls, ultimately converting more leads, empowering customers to increase their CSAT scores, and reducing operational costs. Additionally, customers can set up Al answering assistants without developer support.