8×8 reports ‘strong’ Q4 demand for AI-powered CX, Communication API solutions

8×8 (EGHT) said that internal data from 8×8’s fourth quarter of fiscal year 2026 shows organizations are responding by deploying AI where it can deflect volume, extend reach across digital messaging channels, and consolidate onto platforms built for that kind of scale. Usage-based revenue, which includes communication APIs, AI solutions, digital channels, and telecom, grew more than 70% year-over-year in Q4 and now represents 23% of service revenue, up from 14% one year ago. “The adoption numbers across 8×8 Intelligent Customer Assistant and 8×8 Engage reflect something we’ve been deliberate about: building AI into the platform designing it to be usable on day one, not a separate implementation project,” said Hunter Middleton, Chief Product Officer at 8×8, Inc. “These numbers tell you something important – customers are using this technology because it’s actually working for them, not just because it’s available. And when messaging API interactions grow 218% year-over-year, that means organizations are reaching customers on the channels their customers actually use.”