8×8 releases platform updatesfor 8X8 Platform for CX

8×8 (EGHT) has released a set of platform updates to the 8×8 Platform for CX targeting the operational gaps that most commonly stall organizations: The company said, “AI deployments that require months of integration, queues IT can’t monitor in real time, customers abandoning at login, agents stretched across simultaneous digital interactions with no visibility into where attention is going, and CRM integrations limited to natively supported platforms. The updates – spanning AI agent development, analytics, mobile authentication, and managing frontline teams – are available within the 8×8 Platform, without new infrastructure or additional vendor relationships.”