Salesforce (CRM) has appointed Eric Hysen, former chief information officer and chief AI officer at the U.S. Department of Homeland Security, as its new chief AI & transformation officer for Legal & Corporate Affairs. The move comes at a time when the company is dealing with voice phishing attacks targeting its customers.
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Hysen will work alongside Salesforce President and Chief Legal Officer Sabastian Niles. He will help drive the adoption of AI across the company’s legal, government, compliance, and public affairs departments.
Rising Attacks on Salesforce Customers
The timing is notable. A wave of cyberattacks has targeted Salesforce customers, exploiting social engineering rather than technical flaws. A group known as ShinyHunters is using voice phishing tactics to trick employees into installing fake Salesforce tools such as Data Loader.
Once inside, attackers access CRM databases and steal customer data, including names, emails, and phone numbers. Victims include high-profile companies such as Google (GOOGL), Chanel, Cisco (CSCO), and several LVMH (LVMUY) brands.
Despite the scale of the attack, Salesforce maintains that its core systems were not breached.
Is CRM a Buy, Sell, or Hold?
Turning to Wall Street, CRM stock has a Moderate Buy consensus rating based on 33 Buys, nine Holds, and two Sells assigned in the last three months. At $351.59, the average Salesforce stock price target implies a 41.33% upside potential.
