TTEC Holdings: Strong Q1 Performance and Strategic Growth Initiatives Support Buy Rating

William Blair analyst Maggie Nolan has maintained their bullish stance on TTEC stock, giving a Buy rating on May 9.

Maggie Nolan’s rating is based on TTEC Holdings’ impressive first-quarter performance, which surpassed both top- and bottom-line consensus estimates. The company has maintained its full-year 2025 guidance, reflecting a cautious but strategic approach to macroeconomic uncertainties that are influencing client decisions and contract sizes.
Furthermore, TTEC’s digital segment backlog and cost optimization efforts are contributing positively to its financial outlook. The company’s partnerships with hyperscalers and advancements in CCaaS and CX offerings are seen as significant growth drivers. Additionally, management’s focus on diversification and the potential growth of new enterprise clients across various sectors are expected to mitigate challenges in the engage segment, supporting the Buy rating.