According to a recent LinkedIn post from VertexOne, the company plans to participate in the 2026 Landis+Gyr Exchange with two sessions focused on utility modernization and customer experience. The post highlights collaboration with Kissimmee Utility Authority (KUA) and features speakers Jeffery Gray of KUA and Mike Sommers of VertexOne.
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The first session, titled “Sink or Self-Help! Putting the Latest CSS Solutions to Work When Nobody Wants to Talk to Their Utility,” is scheduled for May 20 at 1:20 p.m. It is described as covering how KUA uses modern customer self-service (CSS) tools and AMI-enabled self-service to reduce friction, shift routine service interactions away from call centers, and support more flexible customer programs.
A second session, “The Dark Side of Implementation,” is set for May 20 at 2:50 p.m. This discussion is framed as addressing the challenges, obstacles, and practical realities of utility technology implementations, with a focus on what is required to advance digital transformation in real-world utility environments.
For investors, the post suggests VertexOne is positioning itself as a partner for utilities seeking to modernize customer interactions and improve utility CX, particularly through advanced self-service and AMI-based capabilities. Visible involvement at an industry event hosted by Landis+Gyr may enhance VertexOne’s profile among utility decision-makers, supporting potential pipeline development and reinforcing its role in utility digital transformation initiatives.
The emphasis on both customer-facing outcomes and implementation challenges could signal that VertexOne aims to compete not just on product features but on delivery expertise and risk management. If this positioning resonates with utilities that are wary of complex system rollouts, it may strengthen VertexOne’s competitive standing in the utility software and services segment, with potential long-term implications for revenue growth and client retention.