Vapi Secures $50 Million as Amazon Ring Migrates All Support Calls to Its AI Voice Platform

New updates have been reported about Vapi.

Vapi has emerged as a key infrastructure provider for enterprise AI voice, winning Amazon Ring as an anchor customer and routing 100% of Ring’s inbound support calls through its platform after a competitive bake-off with more than 40 vendors. That deployment underpinned a $50 million Series B round led by Peak XV Partners at an estimated $500 million post-money valuation, with participation from Microsoft’s M12, Kleiner Perkins, and Bessemer, bringing Vapi’s total funding to $72 million.

Vapi, founded by CEO Jordan Dearsley and co-founder Nikhil Gupta, has pivoted from an AI therapy experiment into a voice infrastructure company that now processes between 1 million and 5 million calls daily and has handled more than 1 billion calls in total, with most volume coming from large enterprises. The company reports a “healthy” eight-figure annual recurring revenue run rate, serves customers including Amazon Ring, Kavak, Instawork, New York Life, UnityAI, Cherry, and Intuit, and supports over 1 million users on its self-serve developer platform.

Ring selected Vapi in mid-Q4 last year as it weighed whether to expand human call centers or double down on traditional IVR systems, ultimately opting for AI agents built on Vapi to manage surging holiday demand. According to Ring’s vice president of software development, customer satisfaction scores improved post-deployment, and Ring teams can now fine-tune AI agent behavior and flows without heavy engineering involvement, highlighting Vapi’s emphasis on granular control and enterprise-grade configurability.

Strategically, Vapi positions itself not as a provider of pre-packaged applications but as an orchestration and infrastructure layer for voice agents, targeting enterprises that require control over reliability, compliance, and model behavior. This differentiation places Vapi in the middle of a crowded AI voice field that includes multiple well-funded peers, but its early focus on low-latency infrastructure, scale-tested via its broad developer base, gives it operational credibility with large customers.

The new capital will be used to expand Vapi’s approximately 100-person workforce across engineering, infrastructure, and go-to-market, supporting deeper enterprise penetration and higher availability requirements. As more enterprises shift customer interactions from human agents to AI-driven voice systems, Vapi’s performance with Ring and other blue-chip clients suggests a path to accelerated ARR growth, higher average contract values, and increasing strategic relevance in customer support, sales, and scheduling workflows.

For executives, the key implications are that Vapi is now a scaled, venture-backed infrastructure partner with tangible proof points in high-volume consumer environments, measurable gains in customer satisfaction, and a product designed for internal team control rather than black-box automation. Its trajectory, funding, and enterprise adoption indicate that Vapi is likely to be a central player in the next wave of AI-powered voice automation, with direct impact on call-center cost structures, customer experience benchmarks, and the broader market for conversational AI infrastructure.