According to a recent LinkedIn post from Two Boxes, CEO Kyle Bertin was recently featured in Modern Retail discussing the growing use of artificial intelligence in retail fraud. The post highlights that AI tools are reportedly being used to fabricate product damage photos, fake shipping receipts, and falsified police reports in support of fraudulent returns.
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The LinkedIn post cites industry estimates that fraudulent returns already cost retailers over $100 billion annually and represent roughly 14% of total returns. It suggests that the rise of AI-driven fraud may intensify these losses, while positioning Two Boxes as offering technology-based solutions aimed at helping retailers protect margins and reduce fraud-related shrink.
For investors, the focus on AI-enabled fraud could indicate expanding demand for specialized fraud mitigation and returns-management tools among e-commerce and omnichannel retailers. If Two Boxes is able to convert this growing risk awareness into commercial traction, it could support revenue growth and enhance the company’s strategic relevance in the broader retail operations and loss-prevention technology market.