According to a recent LinkedIn post from Two Boxes, the company is positioning its X-Ray product as a tool to help third-party logistics providers address fraudulent returns, specifically FTID fraud. The post cites ShipCalm as an example, suggesting that the 3PL faced a prolonged support issue and potential churn from a seven-figure client before using X-Ray.
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The post indicates that the collaboration between ShipCalm and Two Boxes is intended to combat fraud, improve transparency, and create a more unified returns operation. For investors, this emphasis on fraud mitigation and client retention in e-commerce logistics could point to a growing demand segment for Two Boxes’ solutions and may support recurring revenue opportunities if the technology proves scalable.
The reported outcomes—faster resolutions, protected revenue, and stronger client trust—imply that returns-management capabilities may be increasingly integral to 3PL value propositions. If similar case studies can be replicated with additional logistics partners, Two Boxes could strengthen its competitive position in the e-commerce operations ecosystem and enhance its appeal to enterprise customers.