According to a recent LinkedIn post from Two Boxes, the company is positioning its X-Ray product as a tool to combat growing FTID (fraudulent returns) risk for third-party logistics providers and their clients. The post cites ShipCalm as an example, referencing a 240-day open support ticket and a seven-figure client reportedly at risk of churn before adopting X-Ray.
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The LinkedIn post suggests that the collaboration between Two Boxes and ShipCalm aims to reduce fraud, increase transparency, and unify returns operations for e-commerce logistics. It further indicates that these capabilities may lead to faster issue resolution, revenue protection, and improved client trust, which could support customer retention and pricing power in a fraud-sensitive logistics market.
For investors, the emphasis on FTID fraud mitigation highlights a potentially expanding addressable market as e-commerce volumes and returns complexity grow. If the case study’s implied benefits scale across additional 3PLs, Two Boxes could strengthen its value proposition as an operations and risk-management partner, potentially enhancing recurring revenue opportunities and competitive differentiation in the returns-management segment.