According to a recent LinkedIn post from Tines, the company is drawing attention to alert fatigue as a structural growth challenge for managed security service providers, or MSSPs. The post cites operational strain on analysts, potential impacts on service-level performance, and implications for customer trust and scalability when teams must process thousands of security alerts.
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The post highlights arguments from a recent article by co-founder Thomas Kinsella that suggest traditional headcount-driven approaches may be inefficient when underlying workflows remain manual. Instead, the content emphasizes intelligent automation that handles Tier 1 triage, enriches and correlates alerts in advance, and applies a mix of AI and deterministic logic to elevate higher-value decision-making by analysts.
From an investor perspective, the post implies that Tines is positioning its platform as a way to improve MSSP unit economics by lowering noise, shortening investigations, and supporting more scalable operations. If adopted at scale, such workflow automation could increase customer stickiness and expand Tines’ addressable market among service providers that are under pressure to grow margins without proportional increases in headcount.
The focus on AI-enhanced workflows and deterministic logic also suggests an attempt to differentiate within the broader security automation and SOAR segment, where value is increasingly tied to measurable productivity gains. For investors tracking the security operations ecosystem, this emphasis may indicate that Tines is targeting MSSPs as a key growth vector and using thought-leadership content to influence purchasing decisions in a cost-constrained environment.