New updates have been reported about Solidroad.
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Solidroad has secured a $25 million Series A round led by Hedosophia, with participation from First Round Capital, Y Combinator, and Sony Innovation Fund, to accelerate its AI-based quality assurance platform for customer support. The company plans to use the capital to expand its teams in San Francisco and Dublin, deepen product capabilities, and solidify its position as a core QA infrastructure provider for enterprises seeking to standardize quality across both human and AI agents.
CEO Mark Hughes and CTO Patrick Finlay said the platform now reviews 100% of customer interactions, using AI to surface risk, define quality benchmarks, and drive targeted coaching that reduces manual QA effort while improving customer satisfaction. Since its 2023 launch, Solidroad has added brands such as Ryanair, ŌURA, and Crypto.com, scoring millions of interactions and boosting analyst productivity by up to 10x, and the company expects the new funding to support further customer growth as CX and operations leaders look to scale support volume without adding headcount.