According to a recent LinkedIn post from Slang AI, the company is highlighting a feature called Direct Text aimed at allowing restaurant guests to text venues for quick questions, availability checks, and private event inquiries. The post suggests the same AI concierge used for calls also manages text conversations in real time, including during service hours.
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The company’s LinkedIn post indicates that all interactions, whether calls or texts, are aggregated in a Smart Inbox, where they are tagged and prioritized for follow-up. For investors, this functionality points to an effort to deepen product stickiness in the restaurant vertical, potentially increasing average contract value and retention by capturing more revenue opportunities and demonstrating operational ROI for hospitality clients.
The post also underscores a shift toward asynchronous guest communication, reflecting broader customer preferences for texting over phone calls in service industries. If adoption scales, Slang AI could strengthen its competitive position among AI-powered customer engagement platforms, improve upsell potential through add-on communication channels, and enhance its data moat via richer interaction data across multiple modalities.