According to a recent LinkedIn post from Slang AI, the company is highlighting a feature called Direct Text that enables restaurant guests to communicate via text for quick questions, availability checks, and private event inquiries. The post suggests this tool is designed to mirror phone-based AI concierge interactions while catering to guests who prefer messaging over calls.
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The company’s LinkedIn post indicates that Direct Text integrates with Slang AI’s existing Smart Inbox, where both calls and texts are automatically tagged and prioritized. For investors, this could signal product expansion aimed at increasing customer engagement, reducing missed inquiries, and potentially improving revenue capture for restaurant clients.
By extending its AI concierge capabilities into text channels, Slang AI may be positioning itself more competitively within hospitality-focused communication and automation platforms. The post implies that deeper workflow integration and coverage during busy service periods could enhance the perceived value of Slang AI’s offering, supporting customer retention and upsell opportunities.