According to a recent LinkedIn post from Sedgwick, the company is seeking input from U.K. insurance brokers ahead of the BIBA Conference 2026. The post highlights shifting client expectations and asks brokers which capabilities they most need from loss-adjusting partners to maintain an effective claims experience.
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The post suggests Sedgwick is using broker feedback to shape its service offering in commercial and claims-adjusting markets. For investors, this focus on customer experience and broker needs may signal efforts to defend or grow market share in U.K. insurance services by aligning product development and operational capabilities with evolving client demands.
The engagement around BIBA 2026 could also provide Sedgwick with data on emerging pressure points in claims handling, potentially informing technology investment, staffing, and process improvement decisions. If translated into more responsive or differentiated services, this broker-led approach could support pricing power and retention in a competitive loss-adjusting landscape.