According to a recent LinkedIn post from Rocketlane, the company is promoting an upcoming session focused on the disconnect between successful project delivery metrics and customer renewal outcomes. The post highlights commentary from Shivani Naveen, with the content positioned as particularly relevant for professional services and implementation leaders.
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The LinkedIn post notes that Shivani Naveen and Peter Taylor plan to discuss how project success may not translate into customer success, especially in the period between a “green” project closure and a subsequent lost renewal. The event, scheduled for April 29, appears aimed at helping PS leaders better align delivery performance with retention and expansion metrics.
For investors, the post suggests Rocketlane is emphasizing thought leadership around customer success, renewals, and professional services effectiveness. This focus could support positioning of its platform as a tool to link implementation performance with long‑term recurring revenue, an area of growing importance in subscription and SaaS business models.
If the event content resonates with PS leaders and drives engagement, it may bolster Rocketlane’s brand visibility in the customer onboarding and project delivery space. Over time, such initiatives could help support customer acquisition and retention, potentially enhancing the company’s competitive standing in workflow and customer success–adjacent software markets.