New updates have been reported about PolyAI.
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PolyAI has started its fiscal year with a slate of high-profile industry awards that underscore both its commercial traction and the ROI its AI agents deliver for large enterprises. The company won the Gold Stevie Award for Best Customer Support Solution, with judges citing PolyAI’s ability to handle complex, multilingual conversations at scale through its Agent Studio platform, which a Forrester Total Economic Impact study found can generate a 391% return on investment for customers.
PolyAI was also recognized by Inc. with the Best in Business award for Best AI Implementation and ranked No. 12 on The Sunday Times 100 Tech list of the U.K.’s fastest-growing private tech companies, reflecting strong three-year revenue growth and rising market influence. Executives highlighted that PolyAI’s agents handled the equivalent of 151 years of customer calls in 2025 alone, as the company expanded to more than 200 enterprise customers across over 25 countries and 45 languages, positioning it as a key infrastructure provider for enterprises seeking to improve customer experience, cut operating costs, and open new revenue streams through scalable, agentic AI.