According to a recent LinkedIn post from PetScreening, the company is adding Chris Hazlett, CAS as Senior Vice President of Customer Growth & Value. The post highlights his multifamily and SaaS background, along with experience leading large customer organizations focused on adoption, retention, and performance across complex portfolios.
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The post suggests Hazlett will help lead the Customer Office and coordinate across Customer Success, Customer Experience, and Customer Operations. It also indicates close collaboration with Sales, Marketing, and Solutions to enhance activation, adoption, retention, and long-term value for supported properties.
For investors, this senior hire points to a strategic emphasis on scaling customer-centric functions and improving lifetime value in PetScreening’s client base. Strengthening customer growth and retention capabilities could support recurring revenue, reduce churn risk, and improve the company’s competitive position in the multifamily SaaS ecosystem.