According to a recent LinkedIn post from PetScreening, the company is bringing on Chris Hazlett as Senior Vice President of Customer Growth & Value. The post highlights his multifamily and SaaS background, along with experience in leading large customer organizations and driving adoption, retention, and measurable outcomes across complex portfolios.
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The post indicates that Hazlett will help lead the Customer Office and collaborate across Customer Success, Customer Experience, and Customer Operations. It also suggests close alignment with Sales, Marketing, and Solutions to enhance activation, adoption, and long-term value for supported properties.
For investors, this senior hire may signal a strategic focus on scaling customer-facing operations and improving lifetime value within PetScreening’s client base. Emphasis on adoption and retention could support revenue durability and upsell potential, especially in multifamily housing where portfolio-wide implementation can drive recurring SaaS revenue.
The move may also point to further maturity in the company’s go-to-market and customer success infrastructure, which can be important for efficiency and margin expansion as the firm grows. If Hazlett’s experience translates into stronger customer outcomes, PetScreening could improve competitive positioning in property technology solutions targeting pet-related risk and compliance management.