Paytient is using new research and thought-leadership content to spotlight the growing financial strain on U.S. employees with employer-sponsored health insurance. The company reports that about 40% of workplace-insured Americans skipped or delayed medical care last year due to out-of-pocket costs, with 38% seeing their health deteriorate as a result.
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Additional survey findings indicate that 19% of insured workers are taking second jobs during work hours to cover medical bills, underscoring gaps in traditional health coverage. Paytient frames these data as a roadmap for employers to redesign benefits, arguing that delayed care erodes productivity, with an estimated 6.3 hours of lost productivity per employee per week.
In response, Paytient is centering its product strategy on “cost smoothing,” which allows employees to spread out-of-pocket healthcare expenses over time on an interest-free basis. The company is promoting a 2027 benefits guide aimed at HR leaders and CHROs, positioning cost smoothing as a tool to shift behavior from deferring care to booking visits sooner.
The firm argues that enabling employees to follow medical recommendations without large upfront payments can support better health outcomes, workforce loyalty, and long-term cost management for employers. By aligning its narrative with multi-year benefits planning cycles, Paytient is targeting deeper integration with employer benefits platforms and longer-term contracts.
Commentary from Chief People Officer Iveta Brigis, shared on LinkedIn and in industry media, reinforces the focus on closing the healthcare affordability gap and linking financial wellness solutions directly to business performance. For investors, these moves suggest Paytient is working to expand its role in the employer-sponsored benefits and healthcare payments ecosystem, potentially enlarging its addressable market and strengthening its competitive position.
Overall, the week’s developments highlight Paytient’s concerted push to convert research-driven insights on healthcare affordability into employer demand for its cost-smoothing products as 2027 benefits planning ramps up.