According to a recent LinkedIn post from Outbuild, the company is bringing on Lillian Knesel as Customer Service Manager, emphasizing her direct, hands-on experience using Outbuild on active project schedules. The post highlights that she has worked closely with superintendents, project managers, and trade partners, and is familiar with mid-week schedule changes and on-site constraints.
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The post suggests that Knesel’s background positions her to accelerate customer support responses, resolve issues more effectively, and translate user feedback into product improvements. For investors, this hire may signal Outbuild’s intent to strengthen customer success and product-market fit, which could improve retention, encourage upsells, and enhance the platform’s reputation in the construction scheduling niche.