According to a recent LinkedIn post from Outbuild, the company is adding Lillian Knesel as a Customer Success Manager. The post highlights that she has direct, hands-on experience using Outbuild’s software on active project schedules and is familiar with the needs of superintendents, project managers, and trade partners when schedules change mid-week.
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The post suggests that Knesel’s background in jobsite realities such as updates, constraints, and follow-through may enhance Outbuild’s ability to support users and resolve issues more efficiently. For investors, this move could indicate a strategic focus on deepening customer engagement and accelerating product improvements based on real-world feedback.
By emphasizing faster answers for customers and tighter feedback loops into product development, the post points to an effort to improve retention and customer satisfaction metrics. Strengthening customer success capabilities can be a key driver of recurring revenue and competitive differentiation for SaaS providers in the construction scheduling and project management segment.