Numa, an AI-powered communications platform for auto dealerships, reported a year of record growth and a strategic acquisition aimed at deepening its role in dealership sales. The company said revenue climbed 200%, with its AI now deployed across more than 1,300 dealerships in the U.S. and Canada, positioning it as core infrastructure for AI-native automotive retail.
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Numa also disclosed the acquisition of Ficus, an AI sales platform focused on dealership variable operations, to expand beyond service and customer operations into revenue-generating sales workflows. Leadership from both companies framed the deal as a move to replace fragmented, manual dealership processes with integrated, AI-first operations that emphasize responsiveness, accountability, and profitability.
The company highlighted a growing portfolio of AI agents, including LiveCSI, Voice AI with Smart Inbox, Opportunities, Platform, and Operator, which are designed to capture missed revenue and accelerate customer response times. Case studies cited by Numa show dealerships achieving an 85% booking rate on opportunities, cutting typical response times from 24 hours to about 20 minutes, and improving customer satisfaction index scores by roughly 20 points.
Numa’s technology is also being used to address lost calls and voicemail gaps in service departments by acting as a backup to human phone coverage and initiating text conversations when calls are missed. Integration with dealership management systems allows the platform to recognize repair orders, appointments, and service history, which can streamline routing, provide status updates, and increase transparency for advisors and managers.
Backed by $55 million from investors including Google, Threshold Ventures, Mitsui, Costanoa Ventures, and Touring Capital, Numa is positioning itself as the operating layer for dealerships seeking to modernize without removing humans from high-judgment tasks. The week’s developments suggest the company is consolidating its leadership in AI-native dealership software while broadening its addressable market through deeper sales workflow integration.