Numa continued to spotlight measurable efficiency gains for auto dealerships this week, anchored by testimonials from Willis Automotive and Gold Coast Cadillac. Willis Automotive’s COO reported that Numa’s call-handling platform cut average voicemail response times from about one day to roughly 10 minutes while ensuring all inbound calls are captured and routed to appropriate staff.
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Numa also highlighted Gold Coast Cadillac’s customer-first fixed operations strategy, which includes real-time monitoring of calls and texts and links to dealer management system history. These tools, supported by Numa’s technology, are portrayed as contributing to an 80% service retention rate, tripled fixed-ops gross profit, and absorption above 70%, underscoring the platform’s role in improving retention and profitability.
On the growth front, Numa is actively expanding its team to support rising demand for its AI-driven dealership software. The company is recruiting Performance Architects, Field Implementation Managers, and Implementation Managers, targeting candidates with automotive and client-facing SaaS experience, including professionals impacted by recent sector layoffs.
Numa reports that more than 1,200 dealerships across the U.S. and Canada use its AI platform for customer operations, and it notes recognition by the Inc. 5000 as the fastest-growing dealership software company. The focus on implementation and strategy roles suggests an emphasis on scaling customer success, deepening deployment capabilities, and reinforcing its position in AI-enabled dealership communications.
The company is also leveraging industry media such as “Car Dealership Guy Daily Dealer Live” and LinkedIn to amplify customer success stories and build credibility within the dealer ecosystem. Collectively, these developments point to a week marked by strong customer validation and ongoing investment in talent, supporting Numa’s efforts to strengthen its competitive stance and recurring revenue base in the automotive retail technology market.