According to a recent LinkedIn post from Numa, Willis Automotive’s COO Matt Sokolowski described operational improvements attributed to Numa’s call-handling solution during a Car Dealership Guy Daily Dealer Live discussion. The post cites Sokolowski as saying that all incoming calls are now routed to the appropriate staff and that average voicemail response times have been reduced from about a day to roughly 10 minutes across Willis Automotive’s brands.
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The company’s LinkedIn post highlights this testimonial as evidence of potential efficiency gains for auto dealerships using Numa’s technology. For investors, the content suggests Numa’s value proposition may center on reducing missed customer contacts and accelerating response times, factors that can support higher conversion rates and stronger customer satisfaction in dealership and service-based environments.
The post also implies that Numa is positioning itself as a key communications partner for multi-brand automotive groups, which could help expand its footprint in a fragmented but sizable vertical. If similar outcomes are replicated across additional customers, Numa could see improved customer retention and pricing power, potentially supporting revenue growth and a stronger competitive stance in call automation and customer engagement solutions.