A LinkedIn post from Lorikeet highlights a partnership with remittance platform Taptap Send focused on enhancing customer support through an AI-powered bot branded internally as “Laurie.” The post indicates that Taptap Send selected Lorikeet after evaluating multiple providers, citing product quality and the team’s emphasis on successful integration.
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According to the post, Taptap Send has seen higher resolution, satisfaction, and retention metrics on interactions handled by Laurie, with particular emphasis on ease of setup and optimization via Lorikeet’s Coach tool. The content suggests that Coach allows Taptap Send’s team to define support goals, receive recommendations, and automate configuration, potentially lowering operational overhead.
The post further notes that Taptap Send’s Head of Customer Support Operations is a heavy user of Coach and that additional joint initiatives are planned to improve fast, compliant customer support. For investors, this partnership and reported uplift in service metrics may signal growing adoption of Lorikeet’s AI customer-experience platform, strengthening its position in fintech customer support workflows and supporting a trajectory toward scalable, recurring enterprise usage.