According to a recent LinkedIn post from Lorikeet, the company is being used by remittance provider Taptap Send to support millions of customers globally via an AI-powered support bot named “Laurie.” The post highlights that Taptap Send reportedly selected Lorikeet after evaluating multiple providers, citing product quality and integration support as differentiating factors.
Claim 55% Off TipRanks
- Unlock hedge fund-level data and powerful investing tools for smarter, sharper decisions
- Discover top-performing stock ideas and upgrade to a portfolio of market leaders with Smart Investor Picks
The post suggests that key customer-service metrics such as resolution, satisfaction, and retention are higher for interactions handled through the Lorikeet-powered bot. It also notes that Lorikeet’s Coach tool is designed to simplify setup and optimization by generating recommendations from stated goals, potentially reducing the need for complex workflow configuration.
For investors, this partnership may indicate growing market validation for Lorikeet’s customer-support automation platform within financial services and cross-border payments. If similar deployments can be replicated with other enterprise clients, Lorikeet could see increasing recurring revenue opportunities and deeper integration into mission-critical support operations.
The emphasis on ease of integration and measurable performance improvements may strengthen Lorikeet’s competitive positioning against other AI customer-support vendors. In addition, the reference to future work aimed at “fast, easy, and compliant” support hints at ongoing product development that could align with regulatory and operational demands in regulated sectors, potentially widening Lorikeet’s addressable market.