A LinkedIn post from Lorikeet highlights new data on customer experience (CX) decision-making and measurement gaps, and introduces a suite of free tools aimed at CX leaders. According to the post, recent industry reports suggest a substantial 49-point perception gap between CX professionals and customers, and indicate that only 31% of organizations have measurement frameworks for AI deployments.
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The post suggests that Lorikeet is positioning itself as an enabler of more data-driven CX decisions through the launch of “Toolshed,” a set of eight interactive tools and calculators hosted at lorikeet.tools. The tools include a build-vs.-buy calculator, an AI readiness assessment, evaluators and benchmarks for knowledge bases and service quality, hiring and backlog cost estimators, an agent attrition impact calculator, and a CX ROI calculator.
While the tools are described as free and ungated, their availability could support Lorikeet’s lead generation, market education, and brand visibility in the CX and AI enablement space. For investors, this may indicate a strategy focused on expanding the company’s influence among CX decision-makers, potentially strengthening its competitive position and creating a larger funnel for future revenue-generating products or services.
If the tools gain traction with enterprises seeking to quantify CX and AI investments, Lorikeet could benefit from increased adoption of its broader offerings and deeper integration into clients’ decision workflows. The emphasis on AI readiness, ROI measurement, and operational cost modeling aligns with ongoing budget scrutiny in CX and may position the company to participate in spending shifts toward measurable, AI-enhanced customer service solutions.