According to a recent LinkedIn post from Lorikeet, the company is drawing attention to sizable gaps in customer experience (CX) measurement and AI governance. The post cites Medallia’s 2026 State of CX Report indicating a 49‑point gap between CX professionals’ and customers’ perceptions of service quality, and Adobe’s findings that only 31% of organizations have AI measurement frameworks in place.
Claim 30% Off TipRanks
- Unlock hedge fund-level data and powerful investing tools for smarter, sharper decisions
- Discover top-performing stock ideas and upgrade to a portfolio of market leaders with Smart Investor Picks
The post highlights that, in Lorikeet’s view, CX leaders may be making high‑stakes decisions without sufficient decision-support tools. In response, the company is introducing “Toolshed,” a suite of eight free interactive tools and calculators at lorikeet.tools, including a build‑vs‑buy calculator, AI readiness assessment, knowledge base evaluator, backlog cost estimator, and CX ROI calculator, among others.
From an investor perspective, the launch of free decision tools suggests Lorikeet is pursuing a top-of-funnel strategy aimed at increasing engagement and data-driven adoption among CX leadership. While the tools themselves are not monetized, they could strengthen Lorikeet’s brand positioning in AI-enabled CX analytics and potentially create a pipeline of informed prospects for future paid offerings.
If Toolshed gains traction among enterprises and mid-market CX teams, it may enhance Lorikeet’s visibility in a crowded CX technology landscape and differentiate the firm as a provider focused on measurable outcomes. The emphasis on ROI, AI readiness, and operational metrics aligns with broader industry demand for quantifiable value from CX and AI investments, which could support long-term commercial opportunities for the company.