According to a recent LinkedIn post from Kustomer, the company is promoting a May 28 webinar focused on integrating emotional, human-led service with AI-driven automation in healthcare contact centers. The event, featuring Kustomer’s Greg Bauman and representatives from Horatio, centers on improving the transition from chatbots to human agents so patients do not need to repeat their medical history.
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The post highlights use cases where AI tools provide agents with a complete, chronological view of interactions, prescriptions, and prior concerns in a single interface. This approach is presented as a way to reduce operational friction, cut repetitive questioning, and enable agents to focus on empathetic, higher-value engagement with patients.
For investors, the content suggests Kustomer is positioning its platform as a differentiated customer experience solution for healthcare, a sector with complex regulatory and service requirements. Emphasis on seamless bot-to-human handoffs and context-rich workflows may indicate product capabilities designed to drive adoption among larger, process-intensive healthcare providers.
If Kustomer can demonstrate measurable improvements in patient satisfaction and agent efficiency, such features could support pricing power and expansion in healthcare and adjacent regulated industries. The collaboration with Horatio also points to an ecosystem approach, potentially broadening Kustomer’s implementation reach through service partners and supporting recurring revenue growth from enterprise customers.