According to a recent LinkedIn post from Glean, the company is piloting a real-time voice capability for its Glean Assistant using OpenAI’s GPT-realtime-1.5 model. The post indicates that this beta feature is designed to deliver natural, sub-second latency conversations that can access and reason over a customer’s enterprise data.
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The company’s LinkedIn post highlights that the voice agent connects to search and internal tools while seeking to avoid the runtime and security costs associated with moving enterprise data broadly across a network. It suggests that the assistant can tap into calendars, tickets, CRM, codebases, and documents, positioning the tool as a context-aware coworker within existing workflows.
For investors, the post points to an effort by Glean to deepen product differentiation in the enterprise AI assistant segment by combining large language models with secure, organization-specific data access. If the beta proves effective and scalable, this capability could enhance user engagement, drive higher seat adoption, and support pricing power in knowledge-intensive industries.
The use of OpenAI’s realtime API may also signal a strategy of leveraging leading third-party models rather than building full-stack foundational models in-house, potentially improving time to market and capital efficiency. However, it could increase dependence on external AI infrastructure providers and expose Glean to shifts in partner pricing, performance, or licensing terms, factors investors may need to monitor as the product moves beyond beta.