According to a recent LinkedIn post from Gladly, the company’s Gladly Connect Live event brings together customer experience leaders from brands such as Condé Nast, Crate and Barrel, Smith Optics, and StockX. The post highlights in‑person discussions on what is working in customer experience and emphasizes relationship building that the company suggests is difficult to replicate via virtual meetings.
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The post also notes that Gladly Connect Live 2026 is scheduled for May 4–6 in Atlanta, with limited remaining seats and a registration link provided. For investors, the event’s focus on AI and customer experience may indicate Gladly’s efforts to deepen engagement with enterprise customers, gather product feedback, and potentially support future upsell and cross‑sell opportunities in the CX technology market.