According to a recent LinkedIn post from Gladly, the company is hosting its Gladly Connect Live ’26 event, bringing together more than 300 customer experience leaders for three days of discussions. The post highlights themes such as artificial intelligence in CX, customer devotion, and what it describes as the future of agentic commerce, alongside keynotes, breakouts, partner sessions, and networking.
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The post also points to upcoming sessions featuring SEPHORA, Google Cloud, and speaker Rob Lawless, suggesting an emphasis on collaborations and thought leadership around AI-driven commerce and customer engagement. For investors, the event may indicate Gladly’s efforts to deepen relationships with enterprise customers and technology partners, potentially supporting product adoption, strengthening its position in CXAI, and reinforcing its brand among large retail and commerce-focused organizations.