According to a recent LinkedIn post from Gladly, the company is spotlighting the role of Voice AI in customer support ahead of its Gladly Connect Live ’26 event in Atlanta from May 4–6. The post cites data that 67% of customers still repeat information when calling support and notes that routine interactions may represent 30–50% of call volume.
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The company’s LinkedIn post highlights a session led by Alexandra (Sasha) Borog that aims to examine where Voice AI is effective, where it falls short, and how buyers can evaluate solutions before committing time and budget. For investors, this emphasis suggests Gladly is positioning itself in the AI-enabled customer experience segment, a space with growing enterprise interest.
The post suggests that Gladly sees “real opportunity” in automating routine conversations while preserving human agents for higher-value, context-heavy interactions. If the company can translate this thought leadership into product adoption or deeper engagement with enterprise customers, it could support longer-term revenue growth and strengthen Gladly’s standing among customer experience and contact center platforms.
By tying Voice AI education to an in-person conference, Gladly appears to be investing in ecosystem building and customer acquisition or upsell opportunities. Investor relevance hinges on whether these efforts drive incremental platform usage, higher-value contracts, or partnerships in the AI and CX technology landscape over the coming cycles.