According to a recent LinkedIn post from Gladly, the company is positioning “agentic commerce” as the central theme of its Gladly Connect Live 2026 conference. The event is scheduled for May 4–6 in Atlanta and is presented as a forum for brands to explore customer experience at scale.
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The post highlights that Google Cloud is featured as a Gold Sponsor and will co-host a dedicated lounge with Gladly at the event. Experts from both organizations are expected to provide guidance on agentic commerce and customer service applications, with additional programming hinted for the main stage.
For investors, the collaboration with Google Cloud at a flagship event may suggest deeper alignment with a major cloud ecosystem and potential co-selling or technical integration opportunities. This could strengthen Gladly’s competitive position in AI-driven customer experience solutions and support long-term demand for its platform.
The focus on agentic commerce and AI-enabled customer service also indicates where Gladly appears to be concentrating product and thought-leadership efforts. If the conference successfully attracts enterprise brands and showcases scalable use cases, it could help drive pipeline generation, partner traction, and brand visibility within the customer service technology market.