A LinkedIn post from Gladly highlights that the company plans to make “agentic commerce” a central theme of its Gladly Connect Live 2026 event. The post indicates that Google Cloud is joining as a Gold Sponsor, with both companies positioned as already collaborating to support brands in delivering customer experiences at scale.
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The post notes that the conference, scheduled for May 4–6 in Atlanta, will feature a dedicated Google Cloud and Gladly lounge staffed by experts focused on agentic commerce. For investors, the emphasis on AI-driven customer service and a visible association with Google Cloud may suggest continued product alignment with large cloud ecosystems and potential for deeper enterprise customer engagement.