According to a recent LinkedIn post from Gladly, the company is promoting a new episode of its “Radically Personal” series featuring Adam Seede, who oversees guest care at Ulta Beauty, which reportedly serves a 45 million–member customer base. The discussion is described as focusing on how Ulta applies artificial intelligence at scale in customer experience, including data strategies and a care structure built around AI tools.
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The post highlights the concept of “agentic AI” as a potential key to more human-like customer interactions, suggesting Gladly is positioning itself as a thought leader in AI-driven customer service. For investors, this content may signal Gladly’s strategic emphasis on advanced CX technology and alignment with large enterprise retail clients, which could support its competitive positioning in the customer experience and contact-center software market.