According to a recent LinkedIn post from Gladly, the company is promoting its Gladly Connect Live event focused on artificial intelligence and customer experience. The post highlights keynotes, breakout sessions, and demos designed to give attendees practical frameworks for implementing AI in customer service.
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The LinkedIn post notes that last year’s event drew more than 200 customer experience leaders, with discussions centered on building AI that engages customers, linking CX to revenue, and balancing efficiency with customer devotion. This year’s conference is scheduled for May 4–6 in Atlanta and is presented as a venue for organizations seeking to refine their AI and CX strategies.
For investors, the event positioning suggests Gladly is emphasizing thought leadership in AI-driven customer experience and aiming to deepen relationships with CX decision-makers. Strong engagement with such an event could support pipeline development, reinforce the company’s brand among enterprise buyers, and help Gladly align its product roadmap with evolving market needs in AI-enabled customer service.