According to a recent LinkedIn post from Gladly, the company is promoting a new episode of its “Radically Personal” series featuring Adam Seede, who leads guest care at Ulta Beauty and oversees service for a reported 45 million loyalty members. The discussion is described as focusing on how Ulta applies artificial intelligence to customer experience at scale.
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The post highlights themes such as feeding AI systems with appropriate data, the role of so‑called agentic AI, and building support structures around technology designed to mimic human interactions. For investors, this content suggests Gladly is positioning itself as a thought leader in AI‑driven customer experience, which could enhance its brand with enterprise retailers and potentially support long‑term demand for its CX platform.
Featuring an executive from Ulta Beauty may also signal Gladly’s alignment with large, data‑rich retail partners that are investing in AI to deepen customer loyalty. If Gladly’s technology or expertise is embedded in such use cases, it could strengthen the company’s competitive position in the customer experience and contact‑center software market, where AI capabilities are increasingly a key differentiator.