A LinkedIn post from Gladly spotlights an upcoming session at its Gladly Connect Live 2026 event focused on artificial intelligence and customer experience. The post notes that StockX executive Jesse Wilkinson, who oversees AI platform performance and measurement, is scheduled to speak in Atlanta from May 4–6 alongside Andy Lisk on rebuilding measurement frameworks for the AI era.
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The content suggests Gladly is positioning its conference as a forum for advanced discussion on AI-driven customer metrics and quality loops. For investors, this emphasis may indicate ongoing investment in AI-enabled CX capabilities, potential deepening of relationships with sophisticated customers such as StockX, and efforts to strengthen Gladly’s credibility and visibility within the broader customer experience and AI technology ecosystem.