A LinkedIn post from Gladly describes activity at its Gladly Connect Live ’26 event, highlighting attendance of more than 300 customer experience leaders over three days. The agenda, as outlined in the post, centers on AI, customer devotion, and what the company refers to as the future of agentic commerce, featuring keynotes, breakouts, partner sessions, and networking.
Meet Samuel – Your Personal Investing Prophet
- Start a conversation with TipRanks’ trusted, data-backed investment intelligence
- Ask Samuel about stocks, your portfolio, or the market and get instant, personalized insights in seconds
According to the post, upcoming sessions include a fireside discussion with SEPHORA, a segment on agentic commerce in collaboration with Google Cloud, and a closing appearance by Rob Lawless. For investors, this emphasis on CX-focused AI and commerce automation, combined with visible engagement from notable brands and partners, may indicate ongoing efforts to position Gladly as a technology provider at the intersection of AI-driven customer service and retail experience.
The post suggests that the in-person format and curated discussions are being used to surface practical insights on what is and is not working in AI and CX deployments. If these interactions translate into deeper customer relationships, product feedback, or co-selling opportunities with ecosystem partners such as Google Cloud, the event could support Gladly’s long-term growth prospects and reinforce its profile in an increasingly competitive CX and AI software market.