A LinkedIn post from Gladly highlights the participation of Benjamin Devey, Senior Director of Customer Experience at pet food brand Ollie, as a speaker at Gladly Connect Live 2026 in Atlanta. The post describes his planned session, titled “Revenue Through Service,” which focuses on repositioning customer experience functions from cost centers to revenue drivers.
Claim 30% Off TipRanks
- Unlock hedge fund-level data and powerful investing tools for smarter, sharper decisions
- Discover top-performing stock ideas and upgrade to a portfolio of market leaders with Smart Investor Picks
According to the post, the session will explore how Ollie uses proactive chat to convert website visitors, SMS to retain at-risk customers, and service interventions to turn cancellations into retention opportunities. It also notes an emphasis on aligning CX and e‑commerce goals, coaching teams for consultative conversations, and applying AI to free staff for higher-value revenue interactions.
For investors, the content suggests Gladly is positioning its platform and ecosystem around revenue-generating customer service use cases, which could support pricing power and enterprise adoption if such outcomes are replicable. Featuring a customer leader from a direct-to-consumer brand may also signal Gladly’s focus on high-growth digital merchants, a segment where measurable CAC reduction and LTV expansion are closely tracked and could underpin long-term demand for CX technology.
The recurring Gladly Connect Live event, with dated scheduling for May 4–6, 2026, implies ongoing investment in community building and thought leadership. While the post is primarily promotional, it underlines Gladly’s strategic narrative that AI-enabled service operations can directly impact revenue, a positioning that may differentiate it within the competitive customer experience and contact center software market.