According to a recent LinkedIn post from Flexport, the company is drawing attention to what it identifies as widespread customs payment errors affecting U.S.-bound shipments. The post cites internal findings that errors were detected in 85% of shipments handled by other brokers, in the context of more than 300,000 businesses seeking to claim a reported $166 billion in upcoming IEEPA refunds.
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The LinkedIn post highlights comments by Flexport President Sanne Manders in fDi Intelligence discussing the drivers of these customs filing errors and the risks they may pose to importers attempting to secure refunds. The content suggests that inaccurate historical filings could jeopardize the ability of businesses to fully benefit from available IEEPA refunds or could expose them to future compliance scrutiny.
As shared in the post, Flexport is promoting an “Audit Your Customs Broker” AI agent designed to automatically review customs entries and estimate potential over- or underpaid duties. For investors, this positioning indicates an effort to expand technology-enabled compliance and refund-recovery services, potentially generating incremental revenue streams and deepening customer relationships in a complex regulatory environment.
If adoption scales among the large base of businesses pursuing IEEPA refunds, the initiative could strengthen Flexport’s competitive standing versus traditional customs brokers and other digital freight forwarders. More broadly, the focus on AI-driven auditing underscores an ongoing shift toward data and automation in global trade services, which may enhance Flexport’s value proposition and pricing power over time.